Branch Manager

Norwich, CT
Full Time
Posted
3 weeks ago

 Scient FCU has been awarded one of the BEST PLACES TO WORK IN CONNECTICUT! Our employees love working here and we offer a very competitive pay and benefits package. Come join our team today!

POSITION: Branch Manager, Service Centers

REPORTS TO: VP, Operations

DEPARTMENT: Retail

CLASSIFICATION Exempt

SERVICE STANDARDS

Act as a catalyst and promoter, reinforcing the following credit union’s service standards:

· We always act in the best interest of our members.

· We own, respond, and immediately resolve member questions/concerns.

· We look for ways to innovate and improve the member experience.

· We continuously seek the opportunity to learn and grow.

· We maintain the highest degree of professionalism in appearance, language and behavior.

· We protect the privacy and confidentiality of all member and Credit Union information.

RESPONSIBILITIES

The focus of this role is to:

· Responsible for managing the service centers of the Credit Union.

· Provide leadership, coaching and feedback to employees. Promote a sales culture and ensure adherence to the Credit Union’s service standards. Develop employees and foster a team environment.

· Responsible for planning, assigning and directing work; rewarding and disciplining employees; addressing complaints and resolving problems; facilitating regular staff meetings/trainings.

· Establishes and maintains an effective system of communication with branch staff and all interactive departments within the Credit Union.

· Follow/maintain established policies and procedures and ensure efficient and effective management of the branches. Suggest/perform updates to policies and procedures, as necessary.

· Ensure the branches are open, staffed, and ready to conduct business each business day.

· Serve as a sales leader to help meet/exceed sales/profitability goals. Suggests programs to develop new business and/or promote products and services, participates in community activities which promote awareness of products and services. Prepares monthly reports; including all loan/teller activity, sales goals, etc.

· Assists in the general maintenance of office and for the safety and security of employees and members. Manage enforcement of all safety and security procedures, maintaining a sufficient inventory of supplies, and providing a comfortable work environment.

· Assist the Credit Union in achieving its long-term goals and objectives.

· Responsible for ensuring quality controls, including audit controls, are in implemented and maintained in all branch locations.

· Adhere to Credit Union policies and procedures.

· Comply with all applicable BSA, AML, and OFAC regulations.

· All other duties as assigned.

OTHER SKILLS/AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· 3-5 years of experience in leading and supervising staff in a fast faced banking environment.

· Orientation towards excellence in results.

· Strong customer service background.

· Strong analytical skills.

· Strong Interpersonal skills.

· Excellent written, listening, and oral communication skills.

· Demonstrated ability to understand cause and affect relationships.

· Willing to change priorities to meet changing demands.

· Well versed in all retail products and services. Understands how product or service meets member satisfaction levels. Able to overcome objections and gain commitment.

· Ability to develop processes and to organize information.

· Excellent problem solver.

EDUCATION/ EXPERIENCE

Associates Degree and three to five years related experience and/or training; or equivalent combination of education and experience, Bachelor’s degree preferred. In addition, the incumbent should have at least three years of branch supervisory experience.

CERTIFICATIONS

Notary Public and Signature Guarantee, preferred.

SUPERVISORY RESPONSIBILITIES

Supervise Branch Staff

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform their responsibilities. Noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform their responsibilities. While performing the duties of this job, the employee is required to stand; sit; use hands to finger, handle, grasp or feel; stoop; kneel; crouch; push; pull; reach with hands and arms; repetitive motion; lift; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs. and frequently up to 10 lbs.

As an Equal Opportunity Employer, Scient does not discriminate because of Race, Religion, Color, Age, Gender, Marital Status, Sexual Orientation, Gender Identity, National Origin, Physical or Mental Disability, or Protected Veteran Status, or any other categories protected by law. Individuals with disabilities, who require a reasonable accommodation to complete this application and/or to participate in any part of the employee selection process, should contact us via e-mail careers@scientfcu.org or by phone 877-860-6928

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: In person

 

Location
60 Colver Ave,
Norwich, CT 06340