
RESPONSIBILITIES:
· Demonstrates professional behavior at all times and interacts with members to build positive relationships.
· Accurately processes member transactions.
· Accurately explains the features and benefits of all Credit Union products and services.
· Manages vault, orders cash and balances the vault daily. Disburses cash to FSRs
· Serves as a mentor to newly hired FSR’s
· Schedules breaks and lunches to maintain accurate coverage for the branch
· Demonstrates excellent member service by cross-selling products and services to meet
member needs.
· Assists tellers with problem solving for members and balancing daily work.
· Balances cash drawer and transactions daily.
· Maintains back work in accordance with the Records Retention Schedule.
· Consistently contributes to the attainment of branch sales and membership goals.
· Assists in managing and influencing the branch profitability with a particular emphasis on
relationship sales and expanding the sales culture and process.
· Assists the Credit Union in achieving its long term goals and objectives.
· Promotes teamwork by working together to accomplish daily tasks and goals.
· Assists in coaching tellers to improve knowledge and skills.
· May participate in the interviewing of new tellers as directed
· Participates in branch meetings as directed by the Branch Manager.
· Adheres to Credit Union policy and procedure.
· Complies with all BSA/AML and OFAC regulations required of the position.
· Performs other duties as assigned.
SUPERVISORY
RESPONSIBILITES
· Under the direction of management, the Head Teller will supervise the FSRs and Sr. Teller in their daily functions, as well as ensuring that they are continually working towards their sales goals as established in the Service Center Referral and Incentive Plan.
QUALIFICATION
REQUIREMENTS
· Orientation toward excellence in results. Functions effectively across organization boundaries without bias. Able to look at problems and issues from many perspectives. Takes initiative and embraces new methods. Maintains a sense of urgency.
· Proficient in customer awareness (internal and external). Knowledgeable in Scient departmental operations. Understands user (internal customer) needs. Able to accurately evaluate and predict the effect of decisions and how they relate to external customers.
· Good analytical skills. Objectively analyzes situations and potential consequences to determine best resolution. Makes appropriate decisions in a timely manner. Accurately assesses the quality of most decisions and recommendations.
· Strong Interpersonal Understanding –Anticipates actions and has a plan to deal with them. Focuses on the situation, not the person. Has a balanced view of others’ specific strengths and developmental needs.
· Excellent written, listening, and oral communication skills. Effectively transmits and receives information through a wide variety of sources. Able to effectively communicate across functional departments and across all levels within the organization.
EDUCATION/EXPERIENCE
· Two to four years related experience and/or training.
CERTIFICATION
· Notary Public
OTHER SKILLS AND ABILITIES
· Demonstrated ability to understand cause and affect relationships.
· Willing to change priorities to meet changing demands.
· Well versed in all retail products and services.
· Understands how product or service meets member satisfaction levels. Able to overcome
objections and gain commitment.
· Ability to operate a personal computer with a high level of proficiency in such software
applications as word processing and spreadsheets. Ability to utilize other technological
resources such as the Internet and e-mail.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
The noise level in the work environment is usually moderate.
Groton, CT 06340