We are seeking an energetic, enthusiastic individual with a positive attitude!

Are you passionate about delivering exceptional service and helping people achieve their financial goals? Dutch Point Credit Union is seeking a friendly, driven, and detail-oriented Member Experience Consultant II to join our team. This is more than just a job – it’s a chance to make a meaningful impact every day.

Dutch Point Credit Union is a community based not for profit cooperative whose vision is to educate, serve and delight our members and each other. We foster a positive work environment which rewards those that provide exemplary service to our members and our colleagues. We are interested in having talented and motivated individuals join our team. Our quest is to bring out your individual talent to help you realize your full potential.

What You’ll Do:

As a Member Experience Consultant II, you’ll play a key role in providing outstanding in-person service to our members. You’ll handle complex member interactions, guide members through consumer loan applications, and support the overall operations and goals of your branch.

Key Responsibilities:

• Deliver efficient, accurate, and friendly service during all member interactions.
• Process everyday transactions, like deposits, withdrawals, and account inquiries.
• Assist members with account opening/closing and guide them through the loan application process.
• Serve as a resource for financial products, proactively identifying opportunities to match members with solutions that meet their goals.
• Support branch operations, compliance, and contribute to team sales targets.
• Continuously build your knowledge of credit union products and services.

What You Bring:

• High school diploma or equivalent (Associate’s degree in business, finance, or related field preferred).
• Prior experience in retail banking or customer service, including loan origination.
• Strong interpersonal skills and the ability to multitask in a fast-paced environment.
• Basic knowledge of financial products and digital banking tools.
• Proficiency with computer applications and banking software.
• Preferred: Active registration as a Mortgage Loan Originator (MLO) with a valid NMLS number.

Core Competencies:

• Customer Focus
• Problem Solving
• Drive for Results
• Interpersonal Savvy
• Adaptability

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent required; Associate degree in business, finance, or a related field preferred.
• Previous experience in customer service or retail banking with a focus on digital interactions is preferred, with a demonstrated ability to handle complex member inquiries and digital transactions.
• Strong communication and interpersonal skills, with proficiency in digital communication tools.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Basic knowledge of financial products and services.
• Proficiency in digital banking applications and ITM technology.

Other Requirements: Work a minimum of two Saturdays a month.

This full-time position offers full benefits package, Health/Dental/Vision, matching 401K, paid Holidays, Vacation, Sick. Free Parking, and more!

If your values align with ours and you are ready to make a positive impact within our organization and our membership, we would like to speak with you! Please apply today!

EDUCATE / SERVE /DELIGHT

Our Brand Values

Commitment - Contributing to the betterment of the credit union and committing to the growth of our members, co-workers and ourselves.

Courage - The ability to face and push through challenges that may be outside of our comfort zone. Displaying the willingness to accept, lead and direct change.

Respect - Being thoughtful; to listen to others and consider the effects of words and actions on co-workers and members.

Social Responsibility - Through outreach efforts and partnerships, we promote and advocate for activities that positively impact our communities.

Transparency - We provide truth and clarity in how we conduct business to build strong life-long relationships.

Dutch Point Credit Union -Your vision/ our guidance

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance