Reports to: Manager, Service Center

Department: Retail

Classification: Non-Exempt

• Ensure all transactions are within Scient’s policies and procedures.  Approve transactions and exceptions within defined authority levels.
• Resolve member issues and/or complaints through actively listening and asking questions to determine the member’s desired outcome.  Follow up with the member through to completion to ensure the member is highly satisfied.
• Ensure compliance with branch operations and security procedures, and that they are being adhered to within established guidelines for the service center at all times.
• Be a role model by projecting and maintaining a professional and courteous manner.  Foster a team environment by working alone or with fellow staff to complete daily tasks and accomplish goals.
• Maintain and balance a cash drawer according to Credit Union standards.  Assist tellers with problem solving and balancing daily work as necessary.
• Act as a Member Financial Representative when needed. This will include such duties as opening memberships, new accounts and all other inquires and/or maintenance requests related to members’ accounts
• Perform administrative duties such as ordering supplies and keeping a safe, clean work area.
• Refer products and services by cross-selling to meet member needs as well as attaining individual and service center goals with a particular emphasis on member relationships.  This will contribute to the attainment of individual and branch goals and overall corporate metrics. 
• Performs other duties as assigned.