Responsibilities for this role include:

• Under general supervision, perform daily member transactions and promote Credit Union products and services, ensuring efficient and quality service that meets or exceeds sales and service performance standards.
• Execute teller transactions accurately in line with Credit Union policies and procedures.
• Service members by processing all monetary transactions.
• Ensure adherence to security procedures, keeping tellers updated with current policies and procedures.
• Oversee the teller line as instructed by the President, fostering a team environment where employees work together to meet Credit Union objectives.
• Identify and act on referral opportunities by engaging members in open-ended conversations.
• Handle administrative duties.
• Represent Credit Union professionally and courteously to ensure member satisfaction.
• Oversee, mentor, and train Tellers.
• Supervise and coordinate the activities of Tellers to ensure departmental efficiency and accuracy.
• Responsible for holding Tellers accountable to their job descriptions and providing the necessary training to meet expectations.
• Duties include assigning departmental tasks and work schedules to Tellers to ensure smooth operations.
• Receive and review monthly timecards before submission.