The Member Experience Specialist is responsible for answering incoming member and/or non-member calls in a professional, courteous, and efficient manner while providing excellent member service. The Member Experience Specialist will serve as an information resource to members and non-members and possesses a thorough knowledge of products, service, policies and procedures and handles all inquiries effectively.
Requirements include a minimum of 1 year experience in financial services or call center; a positive attitude; organized and a strong ability to trouble-shoot problems. The ability to manage multiple tasks simultaneously with a high degree of accuracy and flexibility is required. Ability to use manual and automated office equipment with business efficiency. Ability to effectively communicate (written and oral) with other employees and outside entities. Intellectual ability to learn all tasks related to reaching maximum proficiency in this position.
NSFCU is an Equal Opportunity Employer
If you would like to join our team, email your resume and salary requirements to