Summary/Objective
The Assistant Head Teller supervisor is responsible for the administration and efficient daily operation of a full-service branch office, including operations, loans, product sales, customer service, and the security and safety of the branch. Develops new accounts and loan business; promotes all products and services of the Credit Union; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance, and staff motivation. Provides leadership, training, and supervision; delegates day to day operations to the MSR’s. (May participate in community events to increase the Credit Union's visibility and to enhance new and existing business opportunities.)

Essential Functions

1. Ensures the branches and vaults are opened and closed on time daily.

2. Always enforces dual control procedures.

3. Facilitates teller buys and sells to the vault.

4. Balances vaults, coin machines, taxes, FICA, etc.

5. Audits teller drawers.

6. Maintains monthly branch efficiency logs.

7. Assists new tellers with training.

8. Oversees teller duties and assists line with customer transactions during peak periods.

9. Keeps staff informed of pertinent changes in operational policy and procedures.

10. Prepares teller performance appraisals and disciplinary notices as required.

11. Performs pre-audits to ensure ongoing adherence with compliance procedures.

12. Keeps educated on all deposit, business, and consumer loan products.

13. Serves as a Loan Processor; conducts loan interviews; processes loans (completing paperwork and dispersing funds) and handling any loan problems.

14. Maintains proper activity of coin and ATM machines reporting any issues to the Branch Coordinator. All coin machines are to be cleaned and balanced at least twice a week.

15. Performs all member wire transactions as well as opening accounts, issuing certificates of deposit and IRA accounts, wire transfers, business accounts.

16. Cross-sells Credit Union products and services, provides members and/or potential members with information to allow them to make informed decisions.

17. Maintains adequate supplies at the facility.

18. Maintains proper teller and vault cash levels, including ordering coin and currency.

19. Ensures excellent customer service skills are practiced by all the teller staff members.

20. Maintain necessary regulatory knowledge to perform duties, including but not limited to, BSA compliance.

21. Meets with staff regarding branch security and safety issues.

22. Facilitates meetings to disseminate operational information.

23. Ability to travel between branches and to work at other branches as needed.

24. Ability to work additional hours as needed, including coming in early or working late, when necessary, as identified by the CEO.

25. Other duties as assigned.
 

Competencies
1. Member focus
2. Business acumen
3. Ethical conduct
4. Proficient communication
5. Excellent decision-making skills.
6. Results driven.
7. Accurate mathematic skills
8. Proven record of dependability
9. PC Proficient
10. Ability to interact with members and subordinates in a friendly, professional manner.
11. Able to operate under stress and maintain composure.
12. Ability to train, discipline and coach any/all subordinate employees as needed.

Required Education and Experience
1. High school diploma or equivalent.
2. Customer service experience required.
3. Two or more years Teller experience required.
4. Reliable transportation.

Preferred Education and Experience
1. Proven ability to interact with all levels of the organization.
2. Prior managerial experience.
3. Associate degree in finance.

Work Environment
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
This position requires manual dexterity, the ability to lift files and open filing cabinets. This position requires bending, stooping, squatting or standing as necessary. Ability to lift 35 pounds.

Additional Eligibility Qualifications
1. Bi-lingual capabilities including Spanish are a plus.

Travel
Weekly and as needed to cover other branches.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Send Applications to: HR@cencap.com