Jobs

The Loan Transaction Coordinator originates, processes, and funds consumer loans (auto, personal, credit card, etc.), primarily processing member applications received through the digital or indirect lending channels. A member of the Credit Union’s Consumer Lending team, this individual provides exceptional and professional service to borrowers throughout the consumer loan application process.

The Member Solutions Specialist is responsible for offering solutions to members by phone, email, chat, and secure message. The Member Solutions Specialist utilizes technology to help members with account inquiries, maintenance, account issues, or concerns, ensuring all interactions are positive service experiences.

The Digital Service Team Lead plays a dual role, providing hands-on member support with originating and processing applications for new membership and deposit accounts while guiding and supporting a team of Digital Service Representatives. This role ensures high-quality service delivery, monitors performance metrics, and supports training and coaching efforts. The Team Lead will mentor, train, and support team members while ensuring adherence to credit union policies, procedures, and regulatory compliance. The position also involves troubleshooting complex member issues, escalating where necessary, and driving continuous improvement to enhance team performance and member satisfaction.

The Member Solutions Team Lead plays a dual role, providing hands-on member support through engagements while guiding and supporting a team of Member Solutions Representatives. This role ensures high-quality service delivery, monitors performance metrics, and supports training and coaching efforts. The Team Lead will mentor, train, and support team members while ensuring adherence to credit union policies, procedures, and regulatory compliance. The position also involves troubleshooting complex member issues, escalating where necessary, and driving continuous improvement to enhance team performance and member satisfaction.

America’s First Network Credit Union ($100M; East Hartford, CT) is seeking a VP-Finance & Administration to guide the finance/accounting, HR, and collections functions of our growing credit union. Originally chartered in 1976, America’s First Network Credit Union has grown to proudly serve more than 9,000 members today.

Are We the Place for You?
America’s First Network Credit Union ($100M; East Hartford, CT) is seeking a Human Resources Manager to lead its HR function and provide administrative support to the President/CEO.

The Retail Operations Manager is responsible for overseeing the day-to-day operations of the retail branches to deliver a positive member experience and ensure that assigned branches adhere to internal policies, procedures, and compliance standards. This role ensures consistent operational standards, supports branch teams, and plays a critical role in driving performance and member satisfaction across all retail locations.