Jobs

The Member Service Representative is responsible for offering solutions to members by phone, email, and secure message. They utilize technology to help members with account inquiries, maintenance, account issues, or concerns, ensuring all interactions are positive service experiences. The Member Service Representative works under the direction of the Member Service Supervisor.

The Teller FT provides excellent member service by accurately processing a broad variety of transactions while building and maintaining positive relationships with members.  This person also educates and recommends products and services that may be beneficial to our members. The Teller FT works under the direction of the Branch Management/Lead Teller while exercising limited independent judgment and decision making and requires moderate supervision. 

The Member Service Representative provides excellent member service by accurately processing a broad variety of transactions while building and maintaining positive relationships with members.  This person also educates, recommends and offers products and services that may be beneficial to our members. The Member Service Representative works under the direction of the Branch Manager exercising limited independent judgement and decision making and requires moderate supervision.

Under the general supervision of the Vice President of Digital Banking, supervises all functions of the Member Solutions Center and Digital Account Opening team. This person looks for ways to drive continuous improvement in member service by championing new technology, educates team members, drives production of the digital channel, and ensures compliance with regulatory requirements.

The Member Solutions Manager works under the direction of the VP of Digital Banking exercising independent judgement and decision making and requires minimal supervision. Directly supervises Member Solutions Supervisor and Digital Service Representatives. Maintains oversight of 8-15 staff.

General Summary:

The Member Solutions Specialist is responsible for offering solutions to members by phone, email, chat, and secure message. The Member Solutions Specialist utilizes technology to help members with account inquiries, maintenance, account issues, or concerns, ensuring all interactions are positive service experiences. The Member Solutions Specialist works under the direction of the Member Solutions Supervisor exercising limited independent judgment and decision making and requires moderate supervision.

The Vice President of Marketing and Strategic Growth provides strategic oversight and leadership of the Credit Union’s brand, responsible for developing, managing, and implementing organization wide marketing and business development programs to increase member engagement and support the Credit Union’s growth initiatives. Direct oversight of Marketing and Business Development teams. The Vice President Marketing & Strategic Growth works under the direction of the SVP/Chief Lending & Growth Officer and requires minimal supervision.

The Member Service Representative provides excellent member service by accurately processing a broad variety of transactions while building and maintaining positive relationships with members.  This person also educates, recommends and offers products and services that may be beneficial to our members. The Member Service Representative works under the direction of the Branch Manager exercising limited independent judgement and decision making and requires moderate supervision.

The Chief Operations Officer (COO) is responsible for overseeing daily operations at the Credit Union, focusing on member interactions, front office services, lending operations, and employee education.

Are you looking to have a positive impact on people in your community? Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We’re a company with a long and successful history where trust is important and exceptional customer service is the standard. We are committed to our employees, our members, and the communities we serve. If you want to make a difference and be part of a growing, inclusive organization, join us in our mission.



Benefits:

Competitive compensation.
Medical, Dental, and Vision coverage.
Paid time off.
401K contributory plan with company match.
The opportunity to become involved in community outreach.