Member Service Representative

Tobacco Valley Teachers Federal Credit Union
Enfield, CT
Full Time
4 months ago

The Member Service Representative is responsible for offering solutions to members by phone, email, and secure message. They utilize technology to help members with account inquiries, maintenance, account issues, or concerns, ensuring all interactions are positive service experiences. The Member Service Representative works under the direction of the Member Service Supervisor.


Key Essential Responsibilities:

1. Provides exceptional and professional verbal and written communication skills to ensure member satisfaction.

2. Accurately processes transactions for members. Research member inquiries according to departmental guidelines and procedures to ensure a comprehensive response is provided.

3. Utilizes in-depth knowledge to assist members with online banking/bill pay processes, mobile banking and to ensure complex issues related to online issues are resolved.

4. Utilizes technology to educate members on credit union products and solutions based on the member’s specific needs.

5. Cross-sells credit union products and services that fit member needs.

6. Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors.

7. Keeps abreast of industry developments including, but not limited to, changes in regulations and technology.

8. Ensures adherence to company policies and procedures and banking/credit union regulations.

9. Performs additional duties as required.


Essential Skills, Knowledge and Requirements:

1. High school diploma or equivalent required.

2. Previous customer service experience in a financial institution or bank is preferred, but not required.

3. Excellent communication, interpersonal, customer service, analytical, and organizational skills with keen attention to detail.

4. Computer experience.

5. Comfortable working with and assisting others with technology.

Benefits include:  

Health insurance, paid holidays, paid sick time and paid vacation time & 401k retirement plan.


Please forward your resume to