Are you ready to lead in the digital banking space and deliver exceptional member experiences? At Dutch Point Credit Union, we’re seeking an e-Branch Senior Member Experience Consultant to join our dynamic team and thrive in a fast-paced digital contact center environment.

What You’ll Do

• Deliver outstanding service through phone, text, chat, email, ITMs, and online/mobile banking within a contact center setting
• Guide members through the consumer loan origination process, including loans secured by real estate, ensuring accurate documentation and a smooth experience
• Provide advanced technical troubleshooting for digital platforms, ITMs, and mobile applications
• Mentor team members on digital tools, contact center processes, and service best practices
• Resolve complex member inquiries quickly and effectively, ensuring positive outcomes
• Partner with Retail, Lending, Brand, and Digital teams to improve processes and elevate the member experience

What We’re Looking For

• Experience in digital banking, contact centers, or member service roles
• Proven knowledge of the consumer loan origination process, including experience handling real estate-secured loans
• Strong technical troubleshooting skills for online platforms, mobile apps, and ITMs
• Excellent communication and problem-solving abilities
• FiCEP certification and CCUFC designation, or willingness to obtain within six months
• Passion for mentoring, collaboration, and making every point count

Why Join Dutch Point Credit Union

• Competitive compensation & comprehensive benefits
• Training, certifications, and continuous development
• A collaborative, supportive team culture
• Opportunities to shape the future of digital banking experiences and contact center interactions

Apply today at HR@dutchpoint.org and bring your expertise to a role where every interaction matters.