We are seeking an energetic, enthusiastic individual with a positive attitude!

Dutch Point Credit Union is a community based not for profit cooperative whose vision is to educate, serve and delight our members and each other. We foster a positive work environment which rewards those that provide exemplary service to our members and our colleagues. We are interested in having talented and motivated individuals join our team. Our quest is to bring out your individual talent to help you realize your full potential.

The Senior Processing Specialist, Consumer Lending plays a crucial role in the loan origination process, coordinating and managing the documentation and verification process to ensure timely and accurate processing of loan applications. Leveraging extensive experience and expertise in loan processing procedures, the Senior Processor leads the processing of complex loan files, resolves escalated issues, and provides guidance to junior staff members. This role requires strong organizational skills, attention to detail, and a deep understanding of lending regulations and compliance requirements.

Key Responsibilities:

• Demonstrate and support Dutch Point Credit Union values and service standards.
• Lead the loan processing process for complex loan applications, including mortgage loans, home equity loans, personal loans, and auto loans, ensuring accuracy, completeness, and compliance with regulatory requirements.
• Review loan applications and supporting documentation for completeness, accuracy, and compliance with underwriting guidelines, regulatory requirements, and internal policies.
• Coordinate with loan officers, underwriters, and borrowers to gather required documentation, resolve underwriting-related issues, and address borrower concerns.
• Verify borrower income, employment, assets, and other financial information using appropriate documentation and verification methods.
• Prepare loan files for underwriting review, including organizing and indexing documentation, updating loan files in the loan origination system, and submitting files to underwriting for review.
• Communicate with borrowers, loan officers, and other internal and external stakeholders to provide updates on loan status, request additional documentation, and address inquiries and concerns.
• Resolve escalated processing issues, including missing documentation, discrepancies in borrower information, and challenges in meeting closing deadlines.
• Provide guidance and support to junior loan processors in handling complex loan files, resolving processing-related issues, and navigating underwriting and closing processes.
• Stay informed about industry trends, regulatory changes, and best practices in loan processing procedures and compliance requirements and ensure adherence to updated guidelines and policies.
• Support the credit union's commitment to excellent customer service by ensuring timely and accurate communication with borrowers and internal stakeholders throughout the loan origination process.

Performance Standards:

• Process loan applications and documentation accurately and efficiently, meeting or exceeding established service level agreements and turnaround times.
• Ensure that loan files are complete, accurate, and compliant with underwriting guidelines, regulatory requirements, and internal policies and procedures, minimizing errors and rework.
• Effectively prioritize and manage workload to meet daily processing goals and deadlines, proactively identifying bottlenecks or challenges and implementing solutions to optimize workflow efficiency.
• Collaborate with underwriters, loan originators, and other stakeholders to resolve issues, address questions, and expedite loan processing, fostering a culture of teamwork and collaboration to achieve departmental objectives
• Provide excellent customer service to internal and external stakeholders, responding promptly to inquiries, providing status updates on loan applications, and ensuring a positive borrower experience throughout the processing journey.
• Ensure compliance with all relevant laws, regulations, and industry guidelines governing loan processing activities, maintaining accurate records and documentation to support regulatory audits and examinations.
• Leverage loan origination systems and other technology tools to streamline processing workflows, improve data accuracy and accessibility, and enhance overall efficiency and productivity.
• Identify and resolve processing issues, discrepancies, or exceptions in a timely and effective manner, collaborating with team members and escalating complex issues as needed to ensure prompt resolution.
• Proactively identify opportunities to streamline processes, improve efficiency, and enhance the borrower experience, contributing ideas and feedback for process enhancements and operational improvements.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Skills, and Experience:

• 5 years of experience in loan processing, with a focus on real estate processing preferred.
• Strong understanding of loan processing procedures, regulatory requirements, and compliance standards governing lending operations.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize work effectively.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with colleagues and stakeholders.
• Proficiency in loan origination systems and document management software.
• Ability to work independently, follow instructions from senior staff members, and adapt to changing priorities in a fast-paced environment.
• Commitment to maintaining confidentiality, integrity, and professionalism in handling sensitive borrower information.

Competencies:

• Process Management: Ability to design, implement, and optimize loan processing workflows and procedures to maximize efficiency, accuracy, and compliance with regulatory requirements.
• Attention to Detail: Commitment to ensuring accuracy and precision in processing loan applications and documentation, meticulously reviewing information and identifying discrepancies or errors to maintain high-quality standards.
• Problem Solving: Capacity to analyze complex issues or challenges in loan processing, identify root causes, and develop effective solutions or workarounds to resolve them, minimizing delays and ensuring smooth workflow operations.
• Adaptability: Flexibility to adapt to changes in loan processing requirements, procedures, or systems, quickly learning new processes or tools and adjusting workflow priorities as needed to meet evolving business needs.
• Customer Focus: Dedication to providing excellent service to borrowers and internal stakeholders, responding promptly to inquiries, addressing concerns or issues, and ensuring a positive and seamless borrower experience throughout the loan processing journey.

Other Requirements: Work a minimum of two Saturdays a month.

This full-time position offers full benefits package, Health/Dental/Vision, matching 401K, paid Holidays, Vacation, Sick. Free Parking, and more!

If your values align with ours and you are ready to make a positive impact within our organization and our membership, we would like to speak with you!

EDUCATE / SERVE /DELIGHT

Our Brand Values

Commitment - Contributing to the betterment of the credit union and committing to the growth of our members, co-workers, and ourselves.

Courage - The ability to face and push through challenges that may be outside of our comfort zone. Displaying the willingness to accept, lead and direct change.

REspect - Being thoughtful; to listen to others and consider the effects of words and actions on co-workers and members.

Social Responsibility - Through outreach efforts and partnerships, we promote and advocate for activities that positively impact our communities.

Transparency - We provide truth and clarity in how we conduct business to build strong life-long relationships.

Dutch Point Credit Union -Your vision/ our guidance

Apply today at HR@dutchpoint.org and bring your expertise to a role where every interaction matters.